Total Call Volume
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Published by:
California Department of Health Care Services
Last updated:
September 4, 2026
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Description:
The total number of inbound calls received by the call center, including Automated Response System or IVR system and to include calls received outside of the regular business hours. __* Suppression performed where underlying call volume was between 1-10 in accordance with DHCS-DDG-v3.0__
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